Returns and Refunds - Our Guarantee

Our Guarantee -

Return or Exchange Policy:

Any unused merchandise in it's original condition (plant still in package etc) and in their
original boxes may be returned for exchange or refund within 30
days of receipt of the merchandise. Shipping and handling fees
are non-refundable.

A product not returned in it's original package presentation will be charged a 10% restock fee. 
If not resellable, no credit will be issued.

Please Call 1-800-884-1917 for RMA info (Return Merchandise Authorization).

Sand Stone and Stone Coat Fix It Policy:

All Sand Stone and Stone Coat models carry a "FIX IT" warranty.
Although the Sand Stone and Stone Coat texturing is very durable,
accidents will happen and we want your Hidden litter planter to
last and stay beautiful for the many years you own it. If any portion
of these two models chip off of the plastic surface, "Send it back to
us!" We will fix it and ship it back to you at our expense. All you
have to do is get it back to us.